A practical guide to finding process pain points, fixing them, keeping people ready for change, sustaining improvements, and building a habit of “getting better every day”
The PureProcess© Toolkit is a structured, risk-prioritized methodology that enables teams to identify the highest-risk, highest-impact processes, improve them efficiently, and sustain those improvements over time. It solves the “boil the ocean” problem by helping organizations focus on what matters most.
​Before you jump into fixing stuff, make sure you know where you’re trying to go. Too many improvement efforts flop because they fix symptoms but ignore bigger goals. That’s why the first step is simple: connect your process work to your organization’s strategy.
Now that you know where you’re heading, it’s time to get your arms around what you have today. This means building a simple process inventory. List everything. If it’s something people do regularly, and it affects quality, time, money, or customer experience — it’s a process. Write it down.
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Figure out exactly what’s broken in those processes. Look for Patterns. You don’t have to fix everything — just fix the biggest problems first.
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You’ve identified weak spots. Now it’s time to make them better without creating chaos. Focus on Root Causes. Start Small. Check People Readiness. Document & standardize. Celebrate Success.
You did the work: you picked the right processes, found the gaps, fixed what needed fixing, and got your people on board. Nice job! But here’s the thing about process improvement: If you don’t lock it in, people will drift back to the old way — guaranteed.
The last secret of process improvement: it’s not a one-and-done event — it’s a habit. Once you’ve got the basics down, keeping your operations humming should feel like routine maintenance, not emergency surgery.